Q: Hvordan endrer jeg e-postadressen min eller andre personlige opplysninger?

Vær snill å kontakte oss. Endringen bli underlagt en sjekk for bekjempelse av svindelforsøk. Vi er ikke forpliktet til å akseptere endringsdetaljer.

Question 1

Hvordan kontakter jeg Sports Events 365?

Accepted Answer

Vi vil gjerne ta opp eventuelle spørsmål eller forespørsler du måtte ha. Vær så snill kontakt oss.

Vi anbefaler å sjekke om det finnes et svar på spørsmålet ditt i våre vanlige spørsmål.

Det meste av kommunikasjonen mellom oss vil være via e-post. Vennligst se etter en e-post fra oss og husk å legge til sportsarrangementer 365 på din sikre kontaktliste, slik at e-posten ikke går i din spam-boks.

Question 2

Emergency Hotline

Accepted Answer

If you experience any issues with ticket delivery or entry to the venue, you can visit our {emergency_contact} page to get in touch with our team for immediate assistance.

Our team is available 7 days a week from 08:00 to 22:00 (CET).

Please note: If the issue is not reported in a timely manner, we will not be held responsible.

For more details, please refer to our {terms_and_conditions}.

Question 3

Jeg har kjøpt billetter online - Hva er neste skritt?

Accepted Answer

I løpet av de neste minuttene vil du motta en e-post angående forespørselen om kjøp. Dette er ikke en bekreftelse på bestillingen, det betyr bare at vi håndterer bekreftelsen på bestillingen din.

Vanligvis vil du innen få timer, og ikke mer enn en virkedag, motta en e-postbekreftelsen på ordren din (eller et annet svar angående bestillingen din).

Bekreftelses-e-posten inneholder svært viktige detaljer og retningslinjer. Vennligst les retningslinjene som er angitt i bekreftelses-e-posten nøye.

Hvis billettkategorien ble merket som "Umiddelbar bekreftelse", vil du få bekreftelses-e-posten om noen få minutter.

Har du spørsmål eller spørsmål, før eller etter bestilling, vennligst kontakt oss.

Question 4

Jeg har ikke mottatt noen e-mail bekreftelse på min ordre?

Accepted Answer

Du vil motta en e-post angående bestillingsforespørsel med bestillingsnummeret innen få minutter etter kjøpet. Dette er ikke en bekreftelse på bestillingen, det betyr bare at vi behandler og håndterer bekreftelsen på bestillingen din.

Hvis du ikke mottok en e-post fra oss, vennligst sjekk at du har avsluttet bestillingen din, og betalingen gikk gjennom, og du har ikke gjort en type feil i e-postadressen. Videre, sjekk din spam-boks. Hvis du fortsatt ikke finner det, vennligst kontakt oss.

Hvis betalingen din av en eller annen grunn ikke ble godkjent, vil du se en feilmelding som ber deg om å kontakte kredittkortselskapet ditt. Ta kontakt med kredittkortselskapet ditt så snart som mulig. Vær oppmerksom på at vi ikke kan holde prisene og tilgjengeligheten av billettene på vår nettside faste hvis et slikt problem skulle oppstå.

Hvis hendelsen er på mindre enn 24 timer, vennligst ring vår Emergency Hotline.

Question 5

Hvorfor billetter har noen andres navn på dem?

Accepted Answer

Når du kjøper billetter fra oss, vil du motta enten papirbilletter, elektroniske billetter (e-billetter), mobilbilletter eller plastkort (sesongbillett eller medlemskort).

I noen tilfeller kan navnet på den opprinnelige kjøperen av billettene skrives ut på billettene dine. Ikke bekymre deg over det! Billettene du mottar er gyldige, og navnene trenger ikke å matche for å komme inn på arrangementet.

Question 6

Hendelse avbrutt / utsatt

Accepted Answer

Hvis arrangementet ditt er kansellert eller utsatt, kontakter vi deg via e-post med alle relevante detaljer og neste trinn.

Hvis arrangementet blir kansellert - Vi vil be deg om å returnere billettene, og du vil bli refundert for kjøpet ditt.

Hvis arrangementet blir utsatt - Billettene er vanligvis gyldige for den nye datoen. Hvis du ikke er i stand til å delta på den planlagte hendelsen, kan vi prøve å videreselge billettene på vår nettside. I dette tilfellet kan vi ikke garantere erstatning. Les om vårt ansvar i våre Vilkår og betingelser.

Hvis en hendelse blir kansellert eller utsatt på grunn av ugunstige værforhold, har du ikke krav på erstatning.

Question 7

Jeg vil kjøpe flere billetter eller for å endre billettkategori

Accepted Answer

Hvis du vil legge til billetter eller bytte kategori til en eksisterende ordre, vennligst kontakt oss.

Vær oppmerksom på at alle våre bestillinger er endelige, og selv om vi vil gjøre vårt beste for å hjelpe deg, kan vi ikke garantere å gjøre de endringene du ber om.

Question 8

Er det mulig å endre eller kansellere ordren min?

Accepted Answer

Så fort du har gjort en bestilling, tar vi umiddelbart kontakt med våre leverandører, og kjøper en billett til deg, uten mulighet til å kansellere eller endre bestillingen.

Alle ordrer er derfor bindene og ikke kanselleres uten vår skriftlige godkjenning.

Hvis du har problem med en ordre, vær vennlig å kontakte oss. Du kan være sikker på at vi vil gjøre alt vi kan for å hjelpe.

Hvis vi klarer å kansellere ordren din, vil du bli belastet med et kanselleringsgebyr, slik det er nevn i Vilkår og betingelser.

Question 9

Hvorfor har billettene høyere pris en den påtrykte?

Accepted Answer

Vi opererer innen sekundærmarkedet der tilgjengeligheten av billettene og prisfastsettelsen er avhengig av markedets tilbud og etterspørsel. Derfor, til høyprofilerte eller utsolgte hendelser, forventes det at salgsprisen på billettene vil være høyere enn deres pålydende verdi (pris nevnt på billetten).

Vær oppmerksom på at vi i de fleste tilfeller kjøper billettene til en høyere pris enn deres pålydende verdi. Ofte kjøpes billettene fra mellomledd. Vi legger på billettprisen et beskjedent gebyr for å gjenspeile de ulike kostnadene vi må dekke inn for å kunne utføre vår virksomhet med hell.

Vi gjør vårt beste for å holde prisene konkurransedyktige mens vi tilbyr et bredt utvalg av billetter, ledsaget av en utmerket kundeservice.

Question 10

Hvordan endrer jeg e-postadressen min eller andre personlige opplysninger?

Accepted Answer

Vær snill å kontakte oss. Endringen bli underlagt en sjekk for bekjempelse av svindelforsøk. Vi er ikke forpliktet til å akseptere endringsdetaljer.

Question 11

Hva betyr det at "Dato for arrangementet er ikke endelig" og når blir det endelig?

Accepted Answer

I europeiske fotball / basketball ligaer (i sjeldne tilfeller i andre hendelser også) er alle kamper satt med foreløpige datoer i begynnelsen av sesongen, og sluttdatoene blir fastsatt bare noen få uker eller til og med dager før kampen.

Dette er helt ut av vår kontroll og bestemmes av arrangørene og partene som eier kringkastingsrettighetene.

Derfor må du når du bestiller sjekke om kampen du er interessert i presenteres som "Ikke endelig".

Hvis hendelsen vises som "Ikke endelig" - se etter notatet som angir mulig tidsramme (for eksempel: "Dato og klokkeslett kan endres. Hendelsen starter ikke før fredag klokka 20:00 og ikke etter mandag kl. 22.00" ).

Vennligst sjekk sluttdatoen på vår eventside noen dager før arrangementet.

Planlegg reisen din! Hvis du er en turist som planlegger å reise til hendelsesbyen, anbefaler vi sterkt at du planlegger oppholdet på arrangementet i løpet av den totale tidsrammen. På denne måten, hvis kampdatoen avsluttes innen kort varsel, vil du fortsatt kunne delta i arrangementet.

Vær oppmerksom på at vi ikke kan garantere tilbakebetaling for en slik endring i hendelsesdatoen og tidspunktet. Les om i våre Vilkår og betingelser.

Question 12

Mulig utsatt til en "ukjent dato" i Premier League

Accepted Answer

I noen kamper i Premier League (i sjeldne tilfeller i andre hendelser også), er det en mulighet for at datoen og klokkeslettet vil bli flyttet til ukjent dato, på grunn av at en av klubbene deltar i FA / League Cup-kamper som er planlagt å finne sted i løpet av samme helg.

Et notat om mulig utsatt til en "ukjent dato" i Premier League vil "Pop up" på den andre siden ved bestilling.

Vær oppmerksom på at i så fall vil vi sannsynligvis ikke kunne kansellere bestillingen din eller tilby noen tilbakebetaling. Billettene vil bli gyldige for samme kamp i den nye datoen og klokkeslettet.

For ytterligere forklaringer vennligst kontakt oss.

Question 13

When should I arrive to the Venue and what should I bring with me?

Accepted Answer

Usually, we recommend that you arrive at the venue at least one hour in advance.

Kindly read the specific guidelines regarding your event in the confirmation e-mail we sent you.

Attending the venue early will give us enough time to assist you in case of need and make sure you enter the event on time.

You are required to carry to the venue:

A mobile phone – so you can contact us in case of need.
ID document for each attendee – you might be asked to present one at the entrance to the venue.

Question 14

Jeg har fått en annen kategori enn jeg har bestilt

Accepted Answer

Ver snill å kontakte oss umiddelbart på vår Emergency Hotline (nr 2 fra toppen under spørsmål og svar).

Question 15

What are plastic tickets or member card tickets?

Accepted Answer

Your tickets may be in the form of a season ticket or a member card (plastic card).

In such case, you will be required to return the ticket in accordance with the instructions provided with the plastic card or given by us. Kindly take this into consideration while making your post-event arrangements.

You should not, under any circumstances, throw the plastic cards away or take them home with you.

If you fail to return the plastic cards accordingly, we will have no choice but to charge you according to our Terms andConditions.

Question 16

I can’t find the event / category I’m looking for in the website. What should I do?

Accepted Answer

We will most probably be able to find your specific request even if we don’t have it in the website, please contact our presale team at: groups@sportsevents365.com.

Question 17

What does it mean “Immediate Confirmation” tickets?

Accepted Answer

If you ordered “Immediate confirmation” tickets, you will receive a confirmation e-mail of your order within a few minutes. Other tickets will require longer time to be processed and confirmed (up to one working day).

Question 18

Where exactly will I sit?

Accepted Answer

You can find the categories description under the venue map in the event page. Sometimes, we only have a general description of seat location (such as: "Long side" or "Short side").

We will always try to supply the best available tickets within the chosen category, but you should consider that the seats might be located ANYWHERE within the category.

You will know your exact seats only upon receiving your tickets.

Please contact us if you need more clarification.

Question 19

Will my seats be together?

Accepted Answer

Unless the ticket is listed as "Single Seat" we are committed to seat you in pairs.

In some stadiums, according to the organizer's policy, seating in pairs can also refer to diagonal or perpendicular adjoined seats (one seat in front of the other).

In Barcelona's Camp Nou and Real Madrid’s Santiago Bernabéu “seating in pairs” may be alongside one another, diagonally connected, with stairs or another fan in-between.

If you are three or more and want to sit together, please contact us before placing your order and we will check for available options.

If we confirmed seating 3 or more together, in some stadiums seating together (3 or more) can also refer to diagonal or perpendicular adjoined seats (one seat in front of the other).

Question 20

Hva betyr “Single seats” eller "enkeltseter"?

Accepted Answer

Disse billettene er vanligvis billigere, men de er hva de kalles - "enkelt seter". Hvis du kjøper mer enn ett enkeltsete, vil dere får seter som ikke er ved siden av hverandre.

Question 21

How do I make a Group Order (9 tickets or more)?

Accepted Answer

For group orders (9 tickets or more) please contact us at: groups@sportsevents365.com. We will get back to you within one business day.

If the ticket category you chose allows you to order 9 tickets or more – you can go ahead and place your order, but in such case, we can only guarantee to sit you in pairs.

Question 22

Will I be seated with Home fans or away fans?

Accepted Answer

All the tickets are for the Home section, unless indicated otherwise (“Away section”).

According to the organizer’s behavior codes, you are not allowed cheer the away team or wear any away-team colors. Participants are also advised to wear neutral-colored clothing if not supporting the home team. Not following these rules may be interpreted as a provocation and might get you expelled from the stadium.

The above specifications do not apply to matches that are played at a Neutral Venue/Stadium‏ (such as Champions League Final, Europa League Final, FA Cup Final, League Cup Final or World Cup events). Unless specified otherwise, the seats can be located in either one of the sections, so you are advised to wear neutral-colored clothing.

Question 23

Hvordan vil jeg få vite hva som er leveringsmetoden for billettene jeg vil ha?

Accepted Answer

Under hver kategori ved å trykke på "+" knappen kan du finne den relevante leveringsmetoden til billetten. Leveringsmetoden vil også bli angitt under kjøpsprosessen.

Hvis leveringsmetoden endres, vil vi sørge for å oppdatere deg umiddelbart via e-post.

Question 24

Hotel delivery

Accepted Answer

Please note: we only deliver tickets to hotels in the city of the event.

When will I get my tickets?

Usually, the tickets will be delivered to your hotel’s reception in the event city during the morning of the event. Kindly note that in rare occasions, especially high-profile events, the tickets may be delivered up until 4 hours before the event.

In case of late arrival to your hotel (on the event day), make sure to contact the hotel in the morning of the event day to ensure the envelope is waiting for you.

If the tickets have not arrived by the morning of the event day, please contact our Emergency Hotline ASAP.

Hotel verification

Kindly make sure that the room reservation is listed under the guest Name you have given us. Please let the reception know, in advance, that you are expecting an envelope.

To avoid theft, we strongly advise you not to disclose the delivery's content.

kindly note that we will not be responsible for failed delivery due to the hotel's refusal to accept your envelope for any reason, or due to the hotel's negligence in guarding the delivery and handing it to you.

How and when to provide my hotel details?

If you have not yet given us your hotel details, kindly reply to the confirmation email we have sent you with your hotel details. You can change your hotel details up to 7 days prior to the event by contact us. Changes in your hotel details must be approved by us (so we can arrange your tickets delivery).

What if I didn’t book any hotel yet?

You can place your order and provide us with your hotel details once you book a hotel and no longer than one week prior to the event.

If you don’t have a hotel in the city of the event or if you booked accommodation without a reception, please let us know (you can write it in the notes section of your order). In such a case, your tickets delivery will most probably be switched to a collection in the event city. On rare occasions, it will not be possible to offer an alternative solution

Question 25

Collection Point

Accepted Answer

We have two main types of collection:

Collection at the box office in the venue.
Central collection point in the city of the event – it could be either at the reception of a central hotel / a local shop / other designated location we will appoint.

When will I get my tickets?

We will send you the exact collection point details 72 hours and up to 24 hours prior to the event. The tickets will be waiting for you at that point. Kindly note that in rare occasions, especially high-profile events, the collection point details may be sent during the day of the event.

Please read the specific guidelines regarding your collection point in an e-mail we will send you.

You are required to bring an identification document of the lead customer name to collect the tickets.

Question 26

Electronic Ticket (E-Ticket)

Accepted Answer

The E-ticket is an electronic ticket in a PDF format that will be sent to you via e-mail.

To enter the venue, you must print the E-ticket and carry the printed tickets with you to the venue. You will not be allowed to enter the venue if you fail to bring the E-Ticket itself (with the barcode and your exact seat number).

When will I get my tickets?

Your electronic ticket (E-ticket) will be delivered by e-mail 72 hours and up to 24 hours prior to the event. Kindly note that in rare occasions, especially high-profile events, the tickets may be delivered up until 4 hours before the event.

Safety measurements

Keep your E-Ticket safe. Duplication and use of your E-Tickets by another person would prevent you from entering the venue with your own ticket.

Question 27

Mobile Ticket

Accepted Answer

What is a Mobile ticket and how to use it?

A mobile ticket is a ticket downloaded and presented from your mobile phone device. Note that you cannot print the tickets and you must present them on your mobile at the entrance to the venue.

Note that you will need internet access to download the tickets. Usually, you'll have to open an account or download a mobile app to receive and view the tickets. In some cases, we may send to you a screenshot of the mobile tickets themselves.

We will send you an e-mail with instructions on how to download the tickets to your mobile device. Please read this e-mail carefully. If you encounter any problems, contact our Emergency Hotline.

When will I get my tickets?

The instructions for downloading your mobile tickets will be sent to your email 72 hours and up to 24 hours prior to the event. Kindly note that in rare occasions, especially high-profile events, the tickets may be delivered up until 4 hours before the event.

You will have to follow the instructions and download the tickets to your mobile device. In some cases, the barcode will appear 24-48 hours before the event.

To see the tickets on your mobile phone you'll need to login to your account from your mobile phone using Wi-Fi. If you don't have an internet connection while entering the venue, you can take a screenshot of every ticket and show it on the entrance.

Question 28

Flash Seats

Accepted Answer

What is a Flash Seat ticket and how to use it?

Flash Seats is a credit card-based digital ticketing system that allows you to enter an event with your credit card. During the registration process, you will be asked to enter your credit card details. You MUST arrive at the venue carrying the same credit card you submitted.

Once at the venue, you will be asked to present the same credit card at the entrance before receiving your tickets.

Kindly note: Credit Card use is only a mean of identification. Other than the purchase of tickets, there will not be any additional charges.

We will send you an e-mail with instructions regarding the registration process. Please read this e-mail carefully. If you encounter any problems, contact our Emergency Hotline.

When will I get my tickets?

The instructions regarding the registration process will be sent to you 72 hours and up to 24 hours prior to the event. Kindly note that in rare occasions, especially high-profile events, the tickets may be delivered up until 4 hours before the event.

Question 29

Home delivery

Accepted Answer

How and when to provide my home address?

kindly provide full name and your home address in your order page. You will also be required to provide the date that you will leave your home for vacation.

When will I get my tickets?

Usually, the tickets will arrive up to 5 days prior to the event at the home address you have provided.

If the tickets have not arrived until then, please contact our Emergency Hotline.

Please note: In rare cases, we MAY not be able to ship the tickets to your home address. In such case, your tickets delivery will most probably be switched to hotel delivery or a collection in the event city.

Question 30

Delivery method might change- what does it mean?

Accepted Answer

In some cases, due to last minute restrictions set by the official event organizers or the suppliers, we'll be forced to change your delivery method.

If the delivery method changes, we will make sure to update you immediately by e-mail.

Kindly make sure to check your e-mail (including your spam box) for any new e-mails during the day before the event.

Switch to E-Tickets / Mobile Tickets

The E-Tickets/Mobile tickets will be released by the event organizers 24-48 hours prior to the event and will be immediately sent to your e-mail.

We will send you an e-mail with instruction regarding the E-tickets / Mobile tickets. Please read this e-mail carefully. Note that you will need internet access to download the tickets.

If you encounter any problems, contact our Emergency Hotline.

Switch to Collection Point

Sometimes it is necessary to change the initial delivery method to ensure a safe handover of the tickets. your tickets will be at a designated location we will appoint or with a local representative.

These are the common occasions where such a change can happen:

You’ve arranged to stay at a private address/or Airbnb.
Your hotel is located outside of the city of or very far from the city center.
Your hotel doesn't operate a 24/7 staffed reception.
The hotel does not accept envelopes as part of its policy.
The hotel refused to accept the envelope for any reason.
High Profile Events

If any of the above scenarios occur or for any other reason where it may require us to change to a collection, we will inform you where and when the tickets will be available for you to collect.

We kindly ask you to cooperate and hope to provide a satisfactory alternative solution.

If you encounter any problems, contact our Emergency Hotline.

We kindly ask you to cooperate and hope to provide a satisfactory alternative solution.

Question 31

Jeg har gjort en bestilling, blir jeg umiddelbart belastet?

Accepted Answer

Ved å plassere bestillingen og gi oss kredittkort opplysningene dine, godtar du at vi vil blokkere beløpet på kortet ditt, og når du har fått bekreftet bestillingen din, vil kredittkortet ditt bli belastet for den avtalte sum.

Question 32

Which payment methods are accepted?

Accepted Answer

All major credit cards, PayPal and direct bank transfers are accepted.

The available credit cards will be made clear as you go through the purchase process.

To make a bank transfer or PayPal payment - please contact us. Kindly note that wiring payments may take up to three working days during which the price of the tickets may change or the tickets may run out of stock. Therefore, kindly check with us if it is possible to hold your ticket until the bank transfer is completed.

Question 33

Hvordan bruker jeg kupongkoden?

Accepted Answer

Hvis du har fått rabattkupongkode, kan du legge inn denne ved betaling, på den andre siden av bestillingen med kredittkortopplysningene under: "Kampanjekode?"; Skriv inn koden i boksen som vises, og sørg for å klikke "Apply", den nye prisen vises i boksen "Total pris".

Question 34

Jeg fikk en feilmelding etter betalingsfasen, hva skal jeg gjøre?

Accepted Answer

Hvis du har mottatt en feilmelding eller siden har frosset på slutten av bestillingen din, må du ikke prøve å gjenta kjøpet igjen ettersom bestillingen din har lykkes. Du vil motta en e-post innen få minutter som forteller om bestillingen din har blitt behandlet.

Hvis du fortsatt ikke er sikker, eller hvis du ikke mottok e-post med ordresummen din, vennligst kontakt oss.

Question 35

Hva er vår Cookie Policy?

Accepted Answer

Sjekk hvordan vi samler inn, behandler og beskytter din informasjon i vår oppdatert Personvern regler

Question 36

Hva er selskapets Vilkår og Betingelser?

Accepted Answer

Se under Vilkår og Betingelser?

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